Our Commitment

Alderton Associates Ltd are committed to the privacy of your personal data. This is also a requirement under the Data Protection Act 1996 and the General Data Protection Regulations 2018 and as a service provider we comply with the principles of these regulations. The following policy applies to personal information and data provided to us to enable the accurate provision of our services provided to you and your company.

 

Consent

Your use of services through Alderton Associates Ltd signifies your consent to allow us to collect and use personal information about you and your company in accordance with this Policy. Should we change our Policy for any reason, you will be notified in writing, so that you are always kept informed of how we collect, store, use and disclose personal data.

 

The information we collect and how we use it

We believe it is highly important to respect the privacy of all clients and to make only safe and ethical use of the information provided to us in order to perform our services as requested. We aim to give you as much control as possible over the information you do give, and in all cases the disclosure of your personal details are voluntary.

Where we ask for information we do so to offer you the best service possible.  If you believe that any information we hold about you or your company are inaccurate, please notify us, and we will do our best to correct it as quickly as possible.  Some of the information you provide will be held in databases. We ensure that these are secure, password protected, stored on our encrypted cloud-based server and can only be accessed by authorised individuals within the company.

We may also, from time to time, ask you to complete surveys or questionnaires on our service provision. These will always be voluntary and we use this to improve our service.  We ask you for your e-mail address and telephone numbers so that you may fully participate in all services offered.  Address information is requested in order to provide the services offered.

 

Who will have access to the information?

Any information you give will be available to our employees and consultants directly employed by Alderton Associates Ltd. Information you provide is used solely for the purpose of providing you with the services requested.

In addition, we will provide the information necessary to perform the services to Local Authorities for Planning and Building Regulations purposes and other surveying related applications to be processed.

During the performance of the services provided, additional services may be required of other experts or providers, such as but not limited to Structural Engineers; Planning Consultants; Civil Engineers; Building Contractors; Survey providers and Ordnance Survey data providers.  Your use of our services signifies your consent for us to share your data in this way.  You will be informed throughout the services provided when third parties are needed to complete the services requested.

 

How long will personal information be stored for

We will retain personal information on our systems for no longer than necessary.  We will hold on to the data for the length of time your services are performed by us and for as long as is necessary to provide support throughout your project.   On closure or termination of the service with us your data will be retained for as long as is reasonably necessary to meet regulatory and or insurance requirements, resolve disputes or to enforce our Terms and Conditions.

When your data is no longer required we will then confidentially destroy all electronic and hard copy files pertaining to you and your company.

 

Contact

This Privacy Policy forms part of our commitment to the principles of the Data Protection Act 1998 and the requirements under the General Data Protection Regulations 2018. If you wish to exercise your rights of access to your personal data processed by Alderton Associates Ltd, then please contact Tracy Hollis in the first instance.

 

Technical information

Like most web sites, our servers gather limited information about you during a session, including the IP address and domain name from which you are accessing the web site, and your browser configuration. This information is only used to help us improve the content, design and performance of our website – www.aldertonassociates.co.uk.

Our site uses cookies. Cookies are small pieces of information that are transferred to and stored by your browser on your computer. Cookies allow us to record the areas of the site that have been visited by your computer. We use this data to determine which parts of the website are most popular.

 

Other websites

Our website may in the future contain links to third parties who operate within our industry.  For example, a link to the Local Authority Planning Portal.

 

What Personal Data Do We Collect and Why Do We Need It?

We may collect some or all of the following personal data dependant on the nature of our appointment:

  • Name
  • Address and Property Information
  • Email address
  • Telephone number

We require this information to fulfil our obligations under the relevant service contracts or because you have consented to provide this information or because we have assessed that we have a legitimate interest in holding this data for the purpose that we need to use it.

 

What Are Your Rights under the GDPR?

  • The right to be informed about the data we hold and how we use it. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in How do you contact us?
  • The right to access the personal data we hold about you. The ‘How Can You Access Your Personal Data’ section will tell you how to do this.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Again, use the details in How do you contact us? to find out more.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
  • The right to restrict (i.e. prevent) the processing of your personal data if you feel you have a valid reason.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • If you have any cause for complaint about our use of your personal data, and we do not resolve it to your satisfaction, you have the right to lodge a complaint with the Information Commissioner’s Office.

 

Definitions

“Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person’s name, identification number, location, online identifier. It can also include pseudonymised data.

‘We’ ‘our’ or ‘us’ in the context of this statement is Alderton Associates Ltd.

These terms and conditions shall be governed by English law.

Please note, we are not responsible for the privacy policies, content or practices of any third parties. You are advised to read the privacy policies of other websites before disclosing any personal information.

  

D.J. Alderton

Director

May 2018